Role of numbers in driving culture change

A change in culture involves changes both at above and below the iceberg. Changes above the iceberg (measurable) can only hint at changes below the iceberg.  But measuring change is important, as it gives you a hint of what may or mayn’t be happening below the iceberg.

But should you just stop at measurement?

I think measurement needs to be backed up with ‘conversations’ within relevant stakeholders around important processes that characterize culture.

This combination of conversations around important processes that characterize culture, backed up by metrics can be a powerful potion to drive culture change.

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Sourav