Learning to Learn

Over a period of time you get a sense of how you prefer picking up new skills/learning. 

That’s a powerful realization as then you have a method which you can replicate and possibly seamlessly weave into your working life and not make learning a separate project by itself.

When it comes to picking up ‘skills’ – the method that seems to work for me is ‘deliberate practice’ around 4/5 times a week for atleast 3 months – and then ‘muscle memory’ (dance terminology J) starts kicking in.  

I first experienced this while training in dance.  I knew my flair for it – but till time I trained once or twice a week – my progress was labored. But then change once I moved my training to 4/5 times a week – and started to make very rapid progress.

Currently I am starting to see benefits of using this method in swimming. I could hardly swim sometime back and now I am starting to make strong progress.

When it comes to learning languages though – I find that writing, reading, and listening is easier than speaking fluently. Obviously that’s a reflection of fact that I don’t have much current opportunities to practice daily speaking a different language.

When it comes to picking up ‘knowledge’ – the method that seems to work for me is ‘reading’ and ‘reflecting on how this applies to a particular situation’ – which in turn gives me a few ideas on what could be implemented at work – and once I implement the same – the learning becomes deeper. Andragogy in short! J

 

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Sourav

Global Initiatives

What should one keep in mind when planning large scale initiatives across multiple countries involving possibly thousands of people?  

I think there are 3 key things to look at:

·       What should be overall key goals? You can’t factor in all goals. Usually you mayn’t be able to focus on more than 2-3 goals at a time.

·       Why will it make sense for different stakeholders to make the initiative a priority?

·       How will you set up and co-ordinate execution mechanism?

These are my initial thoughts as I start off work in this space. More to come! J

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Sourav

Innovation Skills Teams Need to Succeed

Came across this very interesting video where authors talk about innovation skills needed for teams to succeed.

 

They differentiate between 3 kind of professionals at workplace - innovators, executors, and developers (who can do both innovation and execution).

 

They then goes on to list 5 skills that innovators have (questioning, observing, networking, experimenting, and association), and 4 that executors have (analyzing, planning, self discipline, and detail oriented).

 

Leaves you with interesting thoughts. Give it a see!

 

https://www.youtube.com/watch?v=Hy4oQh_Qyto

 

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Sourav

Need for a Pause during Change

You are in midst of an adrenalin pumping, emotionally involving, and intellectually stimulating change period.

How should you respond to brief sub-periods of inactivity or pause during such times? Rather, should you be actively keeping aside such ‘pause times’ during change periods?

I contend you should keep aside such ‘pause times’.

It helps you re-calibrate, re-prioritize, re-focus, and re-energize yourself.

Now let me take this a step further. Should this only be at individual level or should you be extending this to teams/groups too?

I think teams/groups also need to find a space for ‘pausing’ and re-energizing themselves. Just having a bit of fun might provide a good outlet for anxiety involved in process.

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Sourav

HR Business Partnership

We talk a lot about HR being a strategic partner to the business. But what are bedrocks that enable you to become a valuable partner?

Here are my experiences:

1)      Trust –business leaders and leadership team and you need to have a ‘trusting partnership’. You can start partnership with a default ‘trust’ status and then build on it through interactions and through early successes/joint work.

2)      Business understanding – if you have a understanding of business strategies, goals, challenges – and you are plugged into business rhythms – then you are perceived as ‘in boat’ with them. I am not asking you to become a ‘native’ – you are a partner and should have sufficient space to disagree or bring in your neutral perspective when required. But as old saying goes ‘To change the system, you gotta be in the system’.

3)      Networks – you should have a working relationship with important stakeholders in and outside business. This overlaps with trust angle but has its own space too. This is more to do with your ability to influence eco-system to get the work done.

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Sourav

Who am I?

-          is a very pertinent question!

We strive to define our ‘identity’.  Our experiences, our aspirations, those around us, ecosystem we live in – all contribute to our definition of ‘our identity’.

Identity is a ‘who’ question. Downstream it impacts ‘why’ question (our values), and behavior implications (how, what, and when).

Defining our identity can be empowering, but in certain conditions limiting.  I experience and sometimes observe a tendency to delve into our past and look at our present to define ‘our identity’. While that brings about understanding, it also runs risk of bringing about rationalization and a resistance to change.

For us to create a future which we desire, we need to give up somethings of our past.

So ensure that you are factoring in enough of your aspirations into your identity.

That will make for a more complete and possibly satisfying answer to question ‘Who am I?’

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Sourav

Communities at Work

What is place at work for communities? 

 

With our workplaces becoming more ‘virtual’ and ‘spread out’, there’s a fair chance that those with similar skills/specialties may not have opportunity to be co-located and or meet frequently.

 

Communities can be an effective way to ensure that these common interest/skill/specialty groups work towards a common goal.

 

There are a few principles that might help in ensuring an effective community:

·       Community needs to shape, drive, and own its agenda.  Hence it is important that most of the planning and execution is done by team/sub-team members.

·       Community will have need for resources, organization champions, and/or alignment with work in organization. It helps if community has sponsorship of a senior leader.

·       Way community functions is more in realm of group functioning than of subject matter knowledge. Having a HR partner who can provide a SME perspective on group functioning can help.

·       The scope of work needs to be relevant for individual team members. Outcomes of work should be something which team members can implement in some form or the other when they go back to their day jobs.

What’s been your experience with effective communities?

 

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Sourav

 

A Good Read – Mc Gregor!

Well! When you come across a good read, you can’t let go off the book.

Douglas Mc Gregor is known for his work on Theory X and Y. I have been reading his seminal work ‘The Human Side of Enterprise’.

For the first half, the book trudges along. Like me, if you have read about and have some kind of a grasp of motivation theories then this part may not provide you any new insight.

In second half, the book really lights up. Mc Gregor delves into application of Theory Y in different contexts – staff-line relationships, development of managers, leadership style, HR processes (incentive plans, performance systems), and effective/non-effective teams.

I can safely say it is one of the best HR works I have read in recent times. Given I am in midst of partnering new leaders- I took away really valuable inputs on ‘staff-line’ relationships.

Certainly recommend this book. Do give it a read!

 

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Sourav

Organizational Change

There are times when change is more top down driven and the perceived need for it may not be immediately obvious within organization, e.g. – when change is necessitated primarily by changes in environment and there’s a quick need for response.

How do you ensure that organizational change efforts stay on track during such times?

A few things can help:

·       A shared understanding of what are change outcomes being targeted. These need to be something that’s easily understood.

·       A deeper level understanding of what’s needed to change at individual level. If you feel powerless in entire change, then you just flow along.

·       Frequent communication on progress against change, and frequent re-iteration of change objectives.

·       Some celebration. Organization change can be hard. Celebrations when key milestones are reached can be a motivation booster.

 

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Sourav

HRBP - Partnering Leaders

In a HRBP role, you partner senior leaders. Why should they see you as a valuable partner?

If as a HRBP you are thinking about what will give you success or satisfaction, you are on wrong track. At best you will be tolerated.  You need to think ‘what’s right for business?’ and need to be perceived as ‘thinking about business’.

As a HR partner, you are going to have sometimes sensitive/confidential conversations with leaders. These conversations can only happen in a ‘safe space’.   Hence think of how to build ‘trust’ in partnership.

With different leaders, different styles of partnering work. Some like to use you as a sounding board, some prefer getting recommendations, some are more action oriented, some prefer thinking through problems before acting.  You need to spend time with leaders in various forms – individual meetings, staff meetings, town halls, etc  - to start understanding what style of partnership might work with him/her.

These are some of principles I find relevant when I partner leaders.

What are principles you use? What’s been your experience?

 

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Sourav

An Onboarding Mindset

In previous posts, I have talked about how an onboarding process can be created – a process that meets both aims of organization and onboarding individual.

But there’s an important piece in entire jigsaw – what ‘mindset’ should onboarding individual approach onboarding process with?  Crack this piece- and you might have set up lever that will ensure onboarding process stays on track.

Here are a few pointers on ‘an onboarding mindset’:

·         Its OK not to be OK: There will be extended periods of uncertainty/learning anxiety. You need to live with it. If you are relocating cities/countries, then add in the entire personal transition piece. Uncertainty might last for months – and even for a year. There’s no way out. You need to get comfortable with being ‘NOT OK’.

·         Student Mindset: 

o   Be curious to learn. Don’t let your past experience color your experience of new environment. Different is not necessarily bad. When you find something different, ask yourself ‘Why might it be this way? How might it make sense in current environment?’. You may not get answer immediately but stay at it.

o   At same time, keep on questioning what doesn’t make sense.

Essence basically is to keep a balance.

·         Professional mindset:

o   Figure out what are expectations from your job. Focus on identifying what uniquely you can bring to job that can create maximum impact for organization. Think of what are least ‘nuts and bolts’ you need to know to start performing on your job.

o   You are not alone. Identify and contract with those who will help you in onboarding process. A professional is not necessarily an ‘expert’. S/he’s focus is on effective outcomes. S/he’s not worried about being known as SME/expert – who should have all answers – or should have necessarily ‘owned’ entire piece.   A professional say ‘Thank You’, ‘I Need Help’, and ‘I am Sorry’ – when required.

o   Focus on building trust in important partnerships/relationships. That’s lubricant which will later ensure speed in these partnerships/relationships.

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Sourav

Talent

What ‘time horizon’ should you leaders look at when ‘identifying and developing talent’? Longer term, obviously!  A longer term focus is certainly a greater than 1 year focus.

But then how do leaders react when a ‘talent’ has an average performance year? Usually there seems to be a tendency to de-select person from ‘talent list’.

Leaders place their ‘talent’ in challenging/next generation roles. There will be some hits. There will be some misses too – but that’s obvious because these roles are at forefront of shaping what company might be wanting to do in longer term.

But leaders need to back your ‘talent’ through highs and lows. I am not talking about backing them through continued failure. But they certainly need to have backing through periodic troughs – or when a critical project is going through a challenging phase.

Else an organization, in long run, might end up with a weak internal pipe of candidates for leadership roles. Those who are ‘leadership talent’ will not have survived. Those who are not ‘leadership talent’ might have survived through not taking risks.

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Sourav

Hacking Culture

How do you ‘hack culture’? You might first ask me what ‘hacking culture’ means.

 

Well! It’s about creating a significantly different, and not an incremental, vision of culture – and finding non-traditional ways to move towards that vision.

 

Now, let’s get back to ‘how’ question.

 

You could use 2 different approaches to ‘hack culture’.

 

On one hand, you could get a large group of diverse people in a room – and ask them to throw caution to wind and come up with innovative ideas. In this approach, you are providing no structure/tools to think innovatively.

 

On other hand, you could provide people in room some structure/tools to help them start thinking differently.

 

First approach may work in a situation where team itself brings very diverse perspectives to table –probably because of their diverse backgrounds. Secondly team members are accustomed to a lot of change – and hence will not be too wedded on to the current culture.

 

Second approach may work in a situation where people in room might have very similar thoughts/ideas - probably because of similar backgrounds. Secondly team members might have a seen a long period of certainty – and so are probably emotionally attached to the current culture.

 

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Sourav

Outcomes

The other day I was reading a book by Peter Drucker. He made a point about ‘efforts’ v/s ‘outcomes’. ‘Efforts’ are only thing that exist within an organization. On other hand, 'outcomes' lie outside organization.  Outcomes matter and we need to hold people accountable for outcomes.

 

Ensuring focus on ‘outcomes’ is easier said than done. Every outcome can be seen as a mean to some other outcome/end. So how do you decide a particular 'outcome' is actually an outcome and not just a mean?

 

I think you can’t decide this post facto. The only way to ensure that correct outcomes are being targeted and met is through ‘goal setting’ rout – ensuring goal setting focuses on outcomes and performance progress is assessed against agreed upon outcomes.

 

Similarly, there needs to be a very definite linkage between outcome achievement and reward allocation.

 

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Sourav

 

 

Learnability

You must have heard term ‘transfer of learning’ in relation to classroom programs.  Initially this term used to appeal to me.

But over a period of time I started realizing a few things.

First, the term ‘transfer of learning’’ gives a sense that you start thinking about how learning could be transferred to workplace only once you have completed learning something. But I consistently find that ‘learning’ and ‘application’ are not necessarily different parts of process.

Rather, I find the notion of tying together ‘learning’ and ‘application’ and approaching entire process through lens of ‘relevance’ more powerful. I call this process ‘application of learning’ and not ‘transfer of learning’. 

Now you may say that I am talking about ‘learning on the job’. That’s surely one aspect of it! But you can simulate ‘applications’ in learning from others and learning in classroom settings too.  

Frankly, what I find consistently is that source of learning can be anything – a great read, an insightful conversation, observing someone inspirational, etc.  Only important questions to ask are ‘how is this relevant to my context? What are 2-3 things that I can take away and implement?’.

So entire process needs to be seen as an integrated one - with a focus on ‘relevant learning’ that leads to ‘relevant application’ –which in turn leads to desired ‘outcomes’. Secondly, you need to start seeing learning possibilities in any situation/experience.

Once you were to build a discipline around, you might start finding that your ‘learnability’ has significantly improved.

 

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Sourav

VUCA

Somedays back I came across a new term VUCA (Volatile, Uncertain, Complex, and Ambiguous) which supposedly characterizes present economic environment worldwide.

What might a VUCA environment mean for mindset a company adopts to deal with environment?

On one hand, it could trigger fear and lead to ‘defending your territory’ actions.

On contrary, companies could start focusing on becoming better at adapting to change.

But companies could also choose path of seeing change as an opportunity – and pursuing, shaping, and exploiting these opportunities.

Which option should your company choose?

I think answer is context specific.  Answer could be different for different companies and different for same company at different points of time.

Intuitively though, principle of ‘if you can’t avoid something it might be better to enjoy yourself at it’ might be applicable here.

So 3^rd option – of seeing ‘change as an opportunity’ – might be better go-to option in most cases during these ‘VUCA’ times.

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Sourav

North Star

You have been creating and getting plans executed over a 1 year time frame.  But given nature of task, you need focus to be much more longer term.

How do you go about creating this longer term focus while maintaining current year focus too?

You could create a ‘North Star’ – that team will work towards in longer run. Flip side of this is that only intention might not lead to actions needed today to move towards ‘North Star’.

On other hand, you could ensure alignment of yearly plans to ‘North Star’. That will ensure there is some ‘coupling’ of yearly plans to ‘North Star’.

Maybe this is a good approach to start integrating a longer term focus into yearly plans.

Once this approach has got seeded in, you might want to start building ‘scenarios’/’milestones’ – how will outcomes look like periodically – 1/2/3 years down the line? What should be focus in year 2, year 3, etc?

So while you have stronger execution plans in place for current year, you start building execution plans in place for other years – with space for periodic check-ins – to evaluate whether there’s a need for change in year 2/3 plans.

In all of this, there’s a consistent assumption. ‘If task at hand requires a longer term focus, then that focus should get reflected in your shorter term execution plans too’.

Balancing this dichotomy of shorter term v/s longer term is turning out to be very interesting. J

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Sourav

 

Transitions

Currently I am in midst of a ‘transition’ at work.  I have been thinking about ‘how do I ready myself for next role while keeping focus on current role’.

Then I realize we face a related challenge throughout our work lives and possibly our lives itself - ‘How do you manage current while preparing base for future?’. There might be some additional elements involved in a role transition – building up new relationship networks, understanding a new context, etc. But more or less approach should be similar.  It also with right focus should be doable.

Here are few thoughts on how to approach a significant role transition at work:

·         Build a short term plan – 30/60 day plan – with milestones.

·         Focus on how you could ready yourself better even before landing in role. So an element of pre-work might be necessary.

·         Keep aside time periodically (possibly every week in the first month) to reflect on what you achieved against milestones and where you need to course correct.

·         Remember 3 quadrants of onboarding – networks (trust and working partnership with stakeholders), contribution (early successes), and learning (nuts and bolts of job).

·         Prepare for being uncomfortable. In first few months, you may be passing through zones of Unconscious Incompetence (you don’t know what you don’t know) to Conscious Incompetence (you know what you don’t know) to Conscious Competence. Be intentional, stick to your efforts, and don’t let uncertainty impact you too much. It should pay off.

·         As for current role, contract with your current stakeholders on what you will achieve in your remaining few weeks/months in current role. It is important that you leave still feeling on a high.

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Sourav

Teamwork and Collaboration

How does one move an organization from a culture of ‘individual heroism’ to one of ‘teamwork and collaboration?

Let’s assume that there’s enough leadership momentum to ensure the change kicks off.  Hence there is sufficient dis-satisfaction with current state, there is a concrete enough vision of future, and first concrete steps have been identified.

Using a change management lens, you will further need to:

·         WHAT - Identify performance Metrics and Execution Plan– think of the change as a project.

o   What are some of key metrics/milestones you want to measure and track?  Given we are talking of culture change, these metrics can both be ‘observable behavior changes – in individuals/teams’ and ‘business outcomes’.

o   What’s execution plan including RACI? Do you want a week/month/quarter wise execution plan?

·         WHY - Identify changes in attitudes, beliefs, and mindsets required – Our views on teamwork and collaboration are strongly shaped by our upbringing and education. Further our workforces are diverse in nature.  It is important to converse with employees on what are prevailing attitudes, beliefs, and mindsets, identify ones that are limiting, and agree on new ones that need to be pursued.  

o   E.g. – An Individual Heroism culture might be based on belief ‘I can win it on my own’. On other hand, a more collaborative culture might be based on belief ‘2 minds and/or 2 hands always work better than 1’.

A powerful way of ‘anchoring’ this conversation is through examples of how old/new beliefs have played out in failures/successes in similar other companies/situations/sports, etc.

·         HOW - Identify Knowledge, Skills, and Abilities – employees/teams will need to make shift.

·         WHAT - Identify role of Leaders and Managers and hold them accountable for it –

o   What role should these 2 critical role holders play? Do you want them to set the tone, role model, encourage, and/or reward appropriately?

o   Frequent communication is a critical aspect of entire change process. What kind of communication plan do you want to have for leaders and managers?  ‘Examples’ and ‘success stories’ can provide further clarity and positive momentum to change process.

·         WHAT - Roles and Responsibilities – how will these change for individuals and teams?

·         WHAT – Assimilation –for any group/team which needs to be restructured as part of change efforts – there additionally needs to be a focus on their assimilation into new group/teams.

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Sourav

Onboarding Leaders

Will onboarding a leader require a different/additional/modified focus compared to onboarding any other employee?

I don’t think so. If onboarding were to be defined both as onboarding (into role) and induction (into company), then these will be required to be focused on for any new employee including a new leader.

But HR might need to play a more involved role in onboarding leaders.

In case of IC employees or managers, there are enough systems and informal feedback mechanisms in place for employee to understand how s/he is inducting into company. HR will check in on health of induction – but it is mostly periodic check ins.

In case of leaders, feedback may not come in diluted from below hierarchy. Secondly there may not be many role models leader can refer to – leadership positions may be lonely positions J. So leader does need a frame of comparison (with other successful leaders –present/previous) and a way of getting feedback (in a non –threatening space).

These 2 are specific ways in which HR can play a required more involved role in onboarding leaders.

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Sourav